Our mixed-origin products are made using cacao sourced from select regions around the world including Central America, South America and West Africa.

Our single-origin products are sourced from sustainable farms in Venezuela, Costa Rica and the Beni region of Bolivia.

Our office headquarters is located in The Hague, the Netherlands.

We currently operate online only, delivering direct to your door!

Yes, we provide bulk purchasing options. Please contact us for pricing and details.

Cocoa powder is made from beans that are roasted and processed at higher temperatures resulting in a slightly sweeter taste that’s typically preferred for baking. On the other hand, cacao powder does not undergo the roasting process and retains more nutrients, along with a
more distinctive bitter taste.

Both products have their own distinctive benefits and applications, which is why we seek to offer the broadest range of cocoa/cacao products possible.

1% for the Planet is a global movement committed to environmental and social sustainability, which we are proud to be a part of. As a member of 1% for the Planet, we guarantee at least 1% of our revenue is distributed to a vetted environmental partner, ensuring better outcomes for all.

Read more about 1% for the Planet.

As a company in its infancy, we prioritise direct relationships, transparency, and sustainability but have chosen not to pursue Fairtrade certification due to its high costs, complexity, and limited scope.

We maintain clear ethical commitments and a mission to support sustainable cacao farming and cocoa communities around the world.

Read more about our values and impact.

Yes, our cocoa powder, nibs and cocoa drops are all vegan-friendly. Look for the vegan label on the packaging!

Yes, our products are gluten-free. Check the packaging for detailed information on ingredients.

We recommend keeping our products in their original packaging, ensuring they’re sealed after each use, using the handy zip lock for maximum freshness! Store in a cool, dry, dark area at a maximum temperature of 25C.

Our cocoa products generally have a shelf life of 1-2 years when stored in a cool, dry place.

Absolutely! Our cocoa powder is versatile and perfect for baking, cooking, hot chocolate, smoothies, and more.

Yes! Our product packaging is 100% recyclable and made from a single material or mono material, making it less energy intensive for the recycling process and better for the environment.

Yes, we currently ship to all countries within the EU and the UK.

Yes! Free shipping is available for all orders.

Orders typically arrive within 1-2 business days within the Netherlands and Belgium and 5-7 days for international shipping.

Once your order is shipped, you’ll receive a tracking link via email.

Due to the perishable nature of our products, such as cocoa powder and chocolate, we generally do not accept returns of these items unless they are defective, damaged, unsealed, or spoiled upon receipt.

Our goal is to ensure that you receive products in optimal condition.

Food products that have been opened or used are not eligible for return unless they were received in a damaged, unsealed, or spoiled condition.

Read our full Return and Refund Policy.

We strive to deliver the highest quality cocoa products to our customers. However, we understand that issues may occasionally arise during shipping or handling.

In the rare event that you receive a product that is defective, damaged, melted, unsealed, or spoiled, you are entitled to a replacement or a refund. To qualify, please contact our customer service team within 14 days of delivery at care@cocoacircle.com for a replacement or refund.

Please include your order number, a description of the issue, and any relevant photographs of the defective, damaged, or spoiled product.

After contacting customer service, you will receive detailed instructions on how to return the product, including the return shipping address. The return must be shipped back to us within 14 days of receiving the return instructions.

Read our full Return and Refund Policy.

Yes, we will cover the cost of return shipping if the product is defective, damaged, unsealed, or spoiled.

Read our full Return and Refund Policy.

Yes! We embrace collaborations with likeminded brands and online bakers who share our values. Please reach out to us at partners@cocoacircle.com to discuss further.